In December 2009, the Russian government launched the portal gosuslugi.ru with the purpose of easing the interaction between governmental institutions and citizens by means of electronic public services. In order to observe and evaluate the realization, achievements and problems with regard to this undertaking, the web-based project ASK journal/gosuslugi.ru was founded in March 2010. In an exclusive interview with Digital Icons, the project leader Ivan Ninenko talks about the main objectives of this initiative as well as its online strategy. He also reviews the achievements of the governmental portal and frames these developments within the context of the so-called ‘Electronic Democratization of Russia’.
Language of contribution: Russian